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    Shipping changes

    Friday, 27 April 2012  |  Colin

    We thought we should give our customers advance warning that, from next Monday (30th April 2012) we are having to change the way mail your orders out.

    Next Monday is when the latest Royal Mail price increases take effect, and these large increases have meant that we have had to do some serious thinking! You may remember that there were also large increases in the cost of mailing packages last year, however we decided that we would absorb those – but unfortunately we cannot afford to absorb them again this year (for example, a small handbag which had a £1.72 postage cost last year, will cost us £2.70 from next week).

    We do not, however, want to increase our prices – so we got our calculators out and produced a fancy spreadsheet which showed that we could keep our prices the same by changing our free UK postage to 2nd class post from 1st class. Whilst this means purchases will be delivered in 2-3 days instead of 1 day, it does allow us to keep our prices on hold.

    To try and balance this slower standard delivery service, we will now give customers a free upgrade to our UK Premium delivery service when they spend £50 or more. This will provide guaranteed next day delivery using Royal Mail’s Special Delivery service.

    We hope that you are not too disappointed by these changes, and that you understand why we have had to make them.

    If you have any comments, or indeed if you have any ideas for a better way to get round these price increases, then we would be delighted to hear from you.