Bamboo round salad bowl

Payment

We take online payments via PayPal.

If you prefer not to pay this way, we can take your card payment over the phone.

Simply fill your basket with all the items you want to buy - and remember you get free UK delivery when you spend at least £15. When it comes to checkout please click the "Secure Payment" option instead of PayPal.

All you need to do now is give Joanna a ring on 01757 617143 and she'll take payment - 10am to 8pm 7 days a week. If she's popped to the Post Office leave a message and she'll call you back. 

Loyalty Points

If you register your email address with us you'll receive 1 point for every £1 you spend. Each point is worth 10p and when you've placed orders to the value of £50 or over - whether that's one order or five - you'll be able to use your points in part payment for your next order.

For more details read our blog post about the scheme.

Packaging

We are trying to reduce our impact on the environment in as many ways as we can without compromising on customer service and safety.

Where possible we reuse packaging we receive from our suppliers. Our leaflets and paper invoices are 100% recycled paper. Our mailing bags and bubble wrap are 100% recycled plastic. Our documents enclosed envelopes are biodegradable. We are on a journey with this and will be making more changes as soon as products become available.

Delivery

Royal Mail 1st Class delivery costs £3.50 in the UK for orders up to £15 and is free for orders over £15

We offer a home delivery service in the local area. Home delivery costs £3.50 for orders up to £10 and free for orders £10 and over in the following postcode areas: 

YO1, YO8, YO10, YO17, YO19, YO23, YO24, YO26, YO30,, YO32, YO41-43, YO51, YO60-61, HU15, DN14, LS24-25

Non-UK Customers:

Customers outside of the UK will have their order shipped by Royal Mail's International Standard service. The cost for delivery depends on the weight of the goods you are purchasing, and ranges from £5.00 to £15.00 per item - you can see the exact cost of shipping in the Shopping Basket before you checkout.

Non-UK customers have the option to upgrade the delivery service to Royal Mail's 'International Tracked & Signed' or 'International Signed' service, for an additional fee of £5.50.

Estimated delivery times are 3 to 5 working days to Europe, and up to 7 working days for the Rest of the World.

Returns

We are confident that you will be delighted with your purchase, however to ensure that you are completely satisfied All's Fair offers a "no quibbles" 28-day returns policy.

If you are unhappy with your purchase for any reason then you can return it to us for a refund or replacement.

For more details see our Returns & Refunds page.

New Overseas Traders have been working in fair trade for many years.

The spun bamboo bowls they supply come from Vietnam and feature scratch proof eco friendly lacquer in a range of fun colours. From small bowls perfect for serving nuts and olives to large salad trugs to serve the whole family our range of bamboo bowls combine great design and high quality.

New Overseas Traders' fair trade policy:

New Overseas Traders is the wholesale division of The India Shop: a family firm importing from Asia. We are a member of BAFTS: the British Association of Fair Trade for shops and suppliers.

We support ideas for improving social medical and education conditions for worker families involved in the production of our goods.  

We are a small home based business.

We keep all stock at home, so when you place an order, we don't have to travel to collect or package your items. It's all done in our home office.

We package the majority of our goods in recycled plastic mailing bags. Originally we started doing this to protect against rainwater, but now it means you have the option to disinfect the package when it arrives in your home.

We have been strictly observing the government's advice and have been socially distancing - staying in apart from for essential trips - since 16 March.

As far as we can be sure, nobody who lives in or has visited our home has been ill since the outbreak hit the UK.

We use the Royal Mail and very occasionally Parcelforce for deliveries. We have a "Drop & Go" account so we don't have to wait in line or get within 2 metres of anyone when we post out your goods. As long as our local post offices are open, and we remain well, we will get your orders out. Like a lot of essential services, the Royal Mail is under pressure with staff self-isolating, so your parcel may not arrive as quickly as you would normally expect, None of this is normal, but we'll get through it together.

Artisans and producers in low income countries rely on fair trade to support their families. Fair trade has helped build some resilience into the communities we help in the form of better hygiene and sanitation, better nutrition and healthcare support. Most of the countries where our goods originate have banned exports and imports to limit the spread of the virus. This means workers are unable to get their work to us, and in some cases their workshops are closed. Our suppliers are continuing to pay for and place orders to keep their producers going through what we hope is a very short-lived period in our lives. In contrast, high street fashion companies in the UK have cancelled $1.5bn in orders with garment factories in Bangladesh, putting thousands of low paid women out of work.

The need for fair trade has never been clearer. Thank you for your support and stay safe and well.

We have received the "Good To Go" mark from National Tourist Organisations of Great Britain and Northern Ireland. Read more about it in our blogpost