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DELIVERY & PACKAGING INFORMATION

Our Commitment

Once you have made a purchase from us our commitment is to get your goods to you as quickly as possible and in perfect condition.

 

A word about packaging

We know it's important to you that the goods you order from us have a minimal negative impact on the planet so we're always striving to reduce waste in packaging. We've been posting out orders for over 15 years and while technology has moved on in that time, there are several things we have to consider when it comes to packaging your goods.

1. On its way to you your parcel might be at the bottom of a 1m high mailing sack, at the bottom of a pile of sacks in the Royal Mail lorry. Because of this we will often use a small amount of bubble wrap to protect products from being crushed where appropriate. We use recycled and recyclable bubble wrap for this and ask you to reuse or recycle it after it gets to you. if you find a plastic air filled "pillow" in your parcel it will be upcycled from a delivery we ourselves have received.

2. Postal workers deliver in all weathers and sometimes this means your parcels get wet. We've found in most cases the best way to protect your products is a recycled plastic mailing sack. This also means that the parcel can be easily disinfected to protect against coronavirus. We use tape to avoid loose corners and minimise the chance of the parcel ripping.

We are always looking for better and more environmentally friendly ways to package your goods to make them kind to you, the postal worker and the planet.   

Delivery Options & Costs

UK Delivery

All our parcels are sent Royal Mail First Class, or Parcelforce 48 for larger orders.

This means that you should receive your parcel within 3 days of placing the order, normally much sooner.

UK Delivery is free for orders over £20.00

Delivery will be charged at £3.95 for UK orders up to £19.99

Unfortunately we are no longer able to send orders outside the UK

When will you send my order?

We aim to process all orders within 48 hours and post them to you within two working days.

You will receive an automated email shortly after we have posted your order to confirm that it is on its way. This will normally contain a tracking number from Royal Mail.

 

When can I expect my order to arrive?

UK 1st class packages usually arrive the next working day after posting (Monday to Saturday).

 

How will my order be packaged?

This will depend on the contents and size of your order. All purchases are packaged either in strong, environmentally friendly, waterproof mail sacks or bubble-lined envelopes.

We are well practised in ensuring that your order will reach you in perfect condition; however as part of our commitment to minimising our environmental impact we don’t go over the top on packaging. There’s no need to worry though – in all our years of trading we haven’t had any orders which have been damaged in the post.

If your purchase is a gift we will be happy to send it directly to the recipient. You should be aware, however, that a confirmation invoice (which includes the cost of the items purchased) is automatically included with all orders. If you would like us to remove the invoice please make a note in the comments section during checkout and we will make sure it is not sent. You can also use this section to request free giftwrap or a gift card with your own wording.

 

What if my order doesn’t arrive?

It is very rare for any of our packages to go missing in the mail system, however (as much as we would like it to be) no delivery service is perfect.

If you think that your order has been lost in the post then we would, in the first instance, ask you to be patient, as in the majority of cases it has just been delayed en-route. It is often worth checking if your package has been left with a neighbour, or returned to your local delivery office – even if no card has been left.

If your purchase hasn’t arrived 15 working days after it was posted then we will assume that it has been lost and we will give you either a full refund or send you a replacement item, as you wish.